Privacy Policy
Who does this General Privacy Policy Apply To?
This privacy policy applies to members of the general public and all users of Blue Rabbit Therapy’s website.
If you are a client of Blue Rabbit Psychotherapy, please review our Client Privacy Policy to understand how your personal health information may be collected, used, and disclosed.
What is Personal Information?
Personal information refers to information such as your name, address, email address, geographic location, purchase history, gender, health information, credit card information, and browsing habits on our site.
Why We Collect Personal Information
For members of the general public, the primary purpose for collecting personal information is to communicate about our services. For example, we might collect phone numbers and email addresses. The secondary purpose for collecting personal information is to monitor the functionality and effectiveness of our website, marketing strategy, and other services. For example, we might collect data about how our site is used.
What Information do We Collect and Process?
When you register on the site, place an order, respond to a survey or communication (e.g., an email), participate in other site features, or contact us in any other way, we collect personal information from you.
When you contact us or register for a service, we may ask you for more detailed information, including your name, e-mail address, mailing address, phone number, credit card details, or other information.
We also collect aggregate information about website traffic, such as information about what pages consumers access or visit. This statistical information we collect is used for internal review and to improve the content of our website. It is not shared with any other organizations for commercial purposes.
Like many websites, we use cookies to enhance your experience and gather information about visitors and visits to our websites. Please refer to the cookies section below for information about cookies and how we use them.
Below, we provide some specific examples of the types of personal data that we collect and process.
Communication Data
Communication data includes any communication that you send to us, whetherthrough the contact form on our website, email, text, social media messaging, social media posting, or any other communication that you send us. We may process this data for the purposes of communicating with you, for record keeping,and for the establishment, pursuance, or defence of legal claims.
Customer Data
Customer data includes information relating to any purchases of goods and/or services, such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details, and card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions.
User Data
User data includes information about how you use our website and other online services, together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure that relevant content is provided to you, to ensure the security of our website, to maintain back-ups of our website and/or databases, and to enable publication and administration of our website, other online services, and business
Technical Data
Technical data includes information about your use of our website and online services, such as your IP address, your login data, details about your browser, the length of your visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings, and other technology on the devices you use to access our website.
The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you, and to understand the effectiveness of our advertising.
Marketing Analytics and Ad Customization
We may use Customer Data, User Data, and Technical Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. We may also use such data to send other marketing communications to you.
Marketing Communications
If you make a purchase, ask for information from us about our services, or if you otherwise agree to receive marketing communications, and provided you have not since opted out of receiving such communications, we may send you marketing communications.
However, you can still opt out of receiving marketing emails from us at any time.You can ask us or third parties to stop sending you marketing messages at any time by unsubscribing from emails via the “unsubscribe” button at the bottom of each email or by sending admin@bluerabbittherapy.ca an email with your request to stop receiving emails.
If you opt out of receiving marketing communications, this opt-out does not apply to personal data provided as a result of other transactions, such as purchases.
Disclosure of Personal Data
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice; this does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
We may have to share your personal data with the following parties:
● Service providers who provide IT and system administration services.
● Professional advisers, including lawyers, bankers, auditors, and insurers
● Government bodies that require us to report processing activities.
● Third-party technology platforms and advertisers that support the running
and growth of Blue Rabbit Therapy
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We carefully consider the volume, nature, and sensitivity of data when deciding the duration for which it should be retained.
For tax purposes, the law requires us to keep basic information about our customers for six to seven years after they stop being customers. In some
circumstances, we may anonymise your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Cookies
As you browse the Blue Rabbit Psychotherapy Website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. To opt out of cookies, find and select the settings tab of your internet browser and click “block third party cookies and site data” or de-select the “accept cookies” box.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. We use strong passwords and two-factor authentication wherever
possible. All client payments are processed via a secure third-party payment processor.
Third-party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. However, we welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our privacy policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on January 16, 2024.
Your consent
In using our site, you agree to our privacy policy.